Quortus long-term support partnerships with its customers is a commitment to mutual success, understanding their market challenges and aligning operational process requirements.
From supporting first experiences with the software through to ongoing long-term Service Level Agreements (SLA) Quortus supports its partners to maximise operational performance and Return on Investment
Consulting Services:
Solutions Design – Extensive domain expertise
Test and Verification – Bespoke test and verification assets based on use case requirements
Professional Integration Services:
Network Integration
- API library to connect to 3rd party core network elements and operational support systems
- Integration engineers to ensure solutions design is optimised once deployed
Interoperability Testing Service
Initial Deployment Support Service – additional technical resource if/when needed
Training:
Quortus Knowledge Share training – tailored according to skill level
Small group hands-on workshops on site or at Quortus HQ
Service Level Agreements (SLA):
Quortus provides its partners with a range of different 3rd Line support service levels
- Email Helpdesk / Telephone Helpdesk
- On-line support portal
- Technical support queries hotline
- Interactive troubleshooting – remote access to customer system
- Out-of-hours emergency support
- Out-of-hours planned support activities
Benefits:
- Reduces risk by assisting in design and integration planning
- Maximises return investment by leveraging the full potential of Quortus’ solutions
- Ensures success with the right expertise during adoption and knowledge transfer
- Long-term commitments to support via agreed and contracted SLAs
