Quortus long-term support partnerships with its customers is a commitment to mutual success, understanding their market challenges and aligning operational process requirements.
From supporting first experiences with the software through to ongoing long-term Service Level Agreements (SLA) Quortus supports its partners to maximise operational performance and Return on Investment

Consulting Services:

Solutions Design – Extensive domain expertise

Test and Verification – Bespoke test and verification assets based on use case requirements

Professional Integration Services:

Network Integration

  • API library to connect to 3rd party core network elements and operational support systems
  • Integration engineers to ensure solutions design is optimised once deployed

Interoperability Testing Service

Initial Deployment Support Service – additional technical resource if/when needed

Training:

Quortus Knowledge Share training – tailored according to skill level

Small group hands-on workshops on site or at Quortus HQ

Service Level Agreements (SLA):

Quortus provides its partners with a range of different 3rd Line support service levels

  • Email Helpdesk / Telephone Helpdesk
  • On-line support portal
  • Technical support queries hotline
  • Interactive troubleshooting – remote access to customer system
  • Out-of-hours emergency support
  • Out-of-hours planned support activities

Benefits:

  • Reduces risk by assisting in design and integration planning
  • Maximises return investment by leveraging the full potential of Quortus’ solutions
  • Ensures success with the right expertise during adoption and knowledge transfer
  • Long-term commitments to support via agreed and contracted SLAs

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